IT support and management under one lead
One point of contact for all your IT. LogicX leads support, maintenance and suppliers: what needs doing, who does it and whether it is done well. The day-to-day work, such as the help desk, Microsoft 365 and workplaces, is done by selected partners or the LogicX team, managed by us.
At a glance
What is IT support under one lead?
IT support under one lead means one party keeps the overview of support, maintenance and IT suppliers. LogicX decides with you what needs doing, chooses who does it and checks the result. The day-to-day work is done by partners or the LogicX team.
Sound familiar?
- You have several IT suppliers, and nobody manages them together.
- Incidents get fixed, but the same problems keep coming back.
- Contracts with IT suppliers roll on without anyone checking what you get for them.
- One IT person does everything. When they are ill or gone, everything stops.
- Customers ask about security and backups, and nobody knows exactly how they are arranged.
What LogicX arranges
Supplier management
Agreements, performance and escalations through one point of contact. We hold your suppliers to account, so you do not have to.
Organising support and maintenance
Who runs the help desk, the workplaces, Microsoft 365, backups and updates, and on what terms. We select the parties or put the LogicX team on it.
Oversight and reporting
At fixed moments we check that agreements are kept. You get an overview of incidents, costs and risks.
Odoo and ERPNext after go-live
Updates, backups with a restore test and small improvements, on terms agreed per client.
See ERP implementationHow it starts
Take stock
Systems, suppliers, contracts and who does what today, in one overview.
Set up
What belongs where, which parties do the work and on what terms. Recorded in the proposal.
Lead
LogicX manages the delivery and stays your single point of contact. You get an overview at fixed moments.
Leadership, not a call centre
LogicX leads: we decide with you what needs doing, choose who does it and check that it is done well. The day-to-day work is done by selected partners or the LogicX team. Availability and response times are agreed per client in the proposal, not on this site.
Together with a fractional CIO
A fractional CIO sets the direction, the IT budget and the choice of suppliers. IT support under one lead makes sure day-to-day IT runs and suppliers do what was agreed. You can combine both, or start with one.
Frequently asked questions
Does LogicX run the help desk itself?
Not always. The day-to-day work is done by selected partners or the LogicX team, depending on what you need. The lead and the point of contact always sit with LogicX.
What does IT support under one lead cost?
A monthly fee, depending on the number of users, systems and suppliers. You get it in the proposal, after a 30-minute call.
We already have an IT supplier. Does it have to go?
No. Often, leading the existing supplier is enough. If that does not work, we find another party together.
Does this cover security?
The basics, yes: updates, backups and who has access to what. Penetration tests and a security operations centre are not something we do ourselves.